Choosing an IT company can be a painful and exhausting process. With very similar product offerings among the various major IT companies, customer experience has become the main differentiator among each firm. Interface prides itself on delivering a premium client experience that includes transparent billing, product customization, consistent and reliable customer service and absolutely zero contracts. Ensuring that our customers are happy and that their business needs are met is the reason we all come to work in the morning.
Transparent billing and product customization go hand and hand. We take the time to understand your business and its needs, aiming to provide an exact combination of products and services to address those needs. We will then lay out a plan for implementation and provide you with a quote for the total cost of the services provided. This quote is comprehensive and represents the total cost of our monthly services. With Interface, you never have to worry about hidden fees or additional costs. By providing your company with transparent billing and customized service, we give you the ability to plan for what’s ahead and focus on growing your business.
Interface understands that any downtime or technical issues will cost your business time and money. We take advantage of our downtown Toronto location, ensuring that customers have a technician working on any issues within 60 minutes; that’s our One Hour Rescue Guarantee. Many of our clients who have multiple services with us have received expedited customer service by being able to resolve all their customer service and technical issues with one phone call.
One of the most important elements of the Interface Advantage is that we do not, and never will have any contracts. We believe that without the built-in security of a contract, the onus is on us to continuously meet the needs of our clients. We aim to maintain long-term relationships with the clients we serve because they want to stay with us, rather than because they’re forced to.
If you’d like to see how you can benefit from the Interface Advantage, give us a call at 416.363.9880!